Your PLM Center of Excellence Partner
PLM Technology Management Services provide ongoing support, optimization, and evolution of your PLM environment, ensuring maximum value realization throughout the system lifecycle.
Comprehensive Management Portfolio
System Administration & Support
• 24/7 monitoring and incident response • Performance optimization • Security patch management • Backup and disaster recovery • User access management
Continuous Improvement
• Usage analytics and optimization • Performance benchmarking • Feature adoption programs • Process refinement • Technology roadmap updates
Managed Services Options
• Full outsourcing • Co-managed models • Staff augmentation • Center of excellence development • Hybrid approaches
Proactive System Management
Health Monitoring
• Real-time system metrics • Predictive failure analysis • Capacity planning • Performance trending • Automated alerting
Optimization Services
• Database tuning • Query optimization • Archive strategies • Infrastructure right-sizing • License optimization
Evolution Planning
• Version upgrade planning • Feature adoption roadmaps • Integration expansion • Platform migration strategies • Cloud transition planning
Drive Measurable Value
See how Service Optimization is addressing high-profile challenges across the service chain.
Service Level Excellence
Defined SLAs
Flexible Engagement Models
Service Optimization: When Equipment Uptime and Safety are Mission Critical
De Beers’ mining operations span the globe; when operating in locations like the arctic circle. equipment uptime is crucial. With severe temperatures and remote, inhospitable locations, De Beers needs to know that their equipment and facilities will remain online. Watch how Caterpillar is using PTC’s Service Optimization solution to intelligently predict and prevent downtime-before it happens.
Improve service with remote condition monitoring
Stay connected with your assets in the field so you can identify and address issues before they lead to unnecessary downtime for your customers. Read this buyer’s guide to see how you can solve problems before they happen by leveraging real-time IoT data and predictive analytics.
Strategic Partnership in Service Optimization: Microsoft
Azure Cloud, Azure IoT, Dynamics 365 Connected Field Service and HoloLens 2 all have strategic touch-points with PTC technology, unlocking the full value of Service Optimization and other key solutions